Job Description
Join Nexus Support Solutions as a Remote Customer Service Representative and transform your career with daily pay flexibility! We're seeking empathetic professionals to deliver exceptional support to clients across Baltimore, MD, and Pennsylvania—all from the comfort of your home. Enjoy competitive hourly rates, paid training, and a supportive virtual team environment. If you're passionate about problem-solving and thrive in remote settings, apply today to start earning daily!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolios
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with technical teams to resolve complex escalations
- Maintain performance metrics: First Call Resolution, CSAT scores, and adherence to SLAs
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities and cross-reference client needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional written/verbal communication skills with neutral accent
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Must pass background check and credit assessment
- Available to work flexible shifts including evenings/weekends