Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and transform your career from the comfort of your home. We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of remote work in El Paso or across California. Our comprehensive benefits package includes health insurance, paid time off, and professional development opportunities. Be part of a dynamic team that values innovation and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Proficient with CRM software and Microsoft Office Suite
- Excellent communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Spanish fluency required for El Paso role