Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home! We're seeking passionate professionals to support our Phoenix-based clients while enjoying flexible remote work arrangements. This immediate-start position offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic New York-based organization.
As a key member of our CX team, you'll resolve inquiries, build client relationships, and contribute to our industry-leading satisfaction metrics. We provide all necessary equipment and training – your dedication is our only requirement!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to resolve complex account issues
- Identify upsell opportunities and drive product adoption
- Meet/exceed monthly KPIs including CSAT, FCR, and AHT targets
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with Zendesk/Salesforce and MS Office Suite
- Exceptional communication skills with neutral accent
- High-speed internet connection and quiet home office
- Ability to work flexible shifts including weekends
- Experience with CRM analytics and reporting
- Proven track record in conflict resolution
- High school diploma or equivalent (degree preferred)