Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making a tangible impact in customers' lives. Perfect for Jacksonville residents and Georgia professionals seeking meaningful careers without commute hassles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed KPIs including CSAT scores, resolution rates, and handle times
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or call-center environments
- Exceptional verbal/written communication skills with clear articulation
- Proficiency with CRM systems (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Must reside in Florida or Georgia for local timezone alignment