Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to clients across Nevada and California from the comfort of your home office. At Nexus Solutions, we invest in your growth with comprehensive training and career advancement opportunities. Enjoy a flexible schedule while making a tangible impact on customer satisfaction and retention.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions accurately in Salesforce and knowledge base
- Identify upsell opportunities for premium services
- Maintain service level agreements of <20s average response time
Qualifications
- 2+ years customer service experience in B2B or B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask across digital channels
- High-speed internet connection and quiet home office setup
- Authorized to work in the United States
- Spanish bilingual preferred for California market