Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from the comfort of your Louisville home. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a dynamic virtual environment. No commute, no office politics – just rewarding work making a real difference.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Strong written/verbal communication skills with neutral accent
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating with virtual teams
- Flexibility to work evenings/weekends as needed
- Must pass background check and credit verification