Job Description
Join Crescent City Connect as a Remote Customer Service Representative and become the heart of our New Orleans community! We're seeking passionate locals who embody the city's legendary hospitality to deliver exceptional support from home. This full-time remote position offers competitive pay, comprehensive benefits, and the flexibility to serve customers while enjoying Louisiana's unique culture. As a key member of our support team, you'll help residents and visitors alike navigate our services with warmth and expertise.
We provide all necessary equipment and training to set you up for success. If you're a people person with a dedication to problem-solving and a love for New Orleans, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer calls, emails, and chats with empathy and professionalism
- Resolve billing inquiries, service issues, and product questions for Louisiana residents
- Document interactions accurately in our CRM system while maintaining detailed notes
- Collaborate with local support teams to address complex customer needs
- Identify opportunities to improve customer experience and suggest process enhancements
- Meet or exceed monthly performance targets for resolution time and customer satisfaction
- Participate in ongoing training to stay updated on local services and policies
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service experience in a remote or call center environment
- Exceptional communication skills with clear, professional English proficiency
- Strong problem-solving abilities and patience when handling challenging situations
- Reliable high-speed internet connection and quiet home office space
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Ability to work independently while maintaining team collaboration
- Resident of New Orleans or surrounding area with strong local knowledge