Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service to clients across Baltimore, MD and California from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. If you're a problem-solver with excellent communication skills, this is your opportunity to thrive in a dynamic remote environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (e.g., 25+ calls/day, <30s hold times)
- Contribute to process improvements through feedback and training
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet and quiet home office setup required
- Valid work authorization in the United States