Job Description
Join Houston's premier customer service team and launch your remote career! We're seeking dynamic individuals to deliver exceptional support from home while representing top Houston-based brands. Enjoy a flexible schedule, comprehensive training, and the opportunity to grow within our locally-focused organization.
What We Offer:
- Competitive hourly pay with performance incentives
- 100% remote work environment
- Comprehensive benefits package (health/dental/vision)
- Professional development programs
- Supportive local team culture
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with local team leads for continuous improvement
- Maintain detailed knowledge of Houston-based client portfolios
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Ability to work independently in remote setting
- Basic computer proficiency with typing 30+ WPM
- Reliable high-speed internet and quiet workspace
- Flexibility to work evenings/weekends as needed
- Local Houston residency required