Job Description
Join our award-winning Virginia Beach-based call center and transform your career with a fully remote opportunity! Coastal Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional support to our local clients. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while representing premier Virginia Beach businesses. No commute, no office politics—just meaningful customer interactions and growth potential in a supportive digital environment.
Responsibilities
- Handle inbound/outbound calls for Virginia Beach-based clients with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Meet/exceed performance metrics including quality scores and resolution targets
- Collaborate with Virginia Beach support teams to escalate complex issues
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in call center environment
- Excellent communication skills with clear Virginia regional dialect fluency
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Passion for Virginia Beach community and local business support