Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home office. ConnectCare Solutions is seeking empathetic professionals to serve our diverse client base while enjoying flexible remote work arrangements. This full-time position offers competitive pay, comprehensive benefits, and career advancement opportunities in Jacksonville, FL and Georgia.
We provide all necessary equipment and training, so you can focus on what matters most – our customers. Enjoy a supportive virtual culture with regular team-building activities and performance-based incentives. If you're passionate about problem-solving and thrive in remote settings, apply today to become part of our growing family!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and knowledge base resources
- Document customer interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for customer satisfaction (CSAT) and resolution times
- Participate in bi-weekly virtual training sessions to enhance product knowledge
- Identify upsell opportunities and cross-reference customer needs with service offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Reliable high-speed internet connection and quiet home office setup
- Ability to multitask across multiple communication channels
- Strong time management and self-discipline for remote work success