Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of excellence for our Fortune 500 clients! We're seeking empathetic communicators to deliver exceptional support experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual culture that values your growth.
Why GlobalTech Solutions?
- Industry-leading training program
- Health/dental/vision insurance (Day 1)
- 401(k) with company match
- Paid time off & holidays
- Tuition reimbursement
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions using Salesforce CRM with 99% accuracy
- Meet/exceed KPIs including CSAT scores and handle times
- Collaborate with cross-functional teams on complex escalations
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible shifts including evenings/weekends
- Ohio residency required