Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking empathetic and tech-savvy professionals to deliver exceptional service from the comfort of their Milwaukee homes. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment while making a real impact on our customers' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities to improve customer experience workflows
Qualifications
- 1+ years of customer service experience in a remote or contact center environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- High-speed internet connection and quiet home office space
- Ability to work flexible hours including evenings/weekends as needed
- Strong problem-solving skills and attention to detail
- Valid US work authorization and ability to pass background check