Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from anywhere in Pennsylvania or Florida! We're hosting an exclusive virtual hiring event for motivated professionals who thrive in customer-centric environments.
Why Apex Solutions Group? Enjoy 100% remote flexibility, comprehensive benefits, and career growth opportunities with a Fortune 500 partner. Our tech-driven platform ensures seamless customer interactions while supporting your work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical support teams to resolve complex issues
- Maintain detailed customer records and documentation
- Meet/exceed KPIs for resolution time (avg. < 8 min/call) and CSAT scores
- Participate in quarterly product training and process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume contact centers
- Proficiency with CRM tools (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities with conflict resolution expertise
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Authorized to work in the US and located in PA or FL