Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from home while representing our Austin-based tech company. Enjoy flexible hours, competitive benefits, and the opportunity to grow with an innovative team committed to excellence.
This full-time remote position offers the perfect blend of work-life balance and career advancement. You'll handle inquiries via phone, email, and chat, resolve issues efficiently, and build lasting customer relationships—all while making a tangible impact in our growing organization.
Responsibilities
- Deliver outstanding customer support via multiple channels (phone, email, live chat)
- Resolve technical and billing inquiries with accuracy and professionalism
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Continuously update product knowledge through training materials
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends as needed