Job Description
Join Northwest Connect Solutions as a Remote Customer Service Representative and become the voice of excellence for Pacific Northwest businesses! We're seeking passionate individuals to deliver exceptional support from the comfort of your Portland-area home office. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while representing Oregon's most innovative brands.
Why Work With Us?
• Flexible remote work schedule
• Health/dental/vision insurance
• 401(k) with company match
• Professional development stipend
• Monthly team virtual meetups
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Participate in ongoing product training
Qualifications
- 2+ years customer service experience
- High-speed internet and quiet home office space
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision
- Available to work flexible shifts including weekends
- Passion for Pacific Northwest communities