Job Description
Join our award-winning remote team and become the voice of our brand! We're seeking a passionate Customer Service Representative to deliver exceptional support from the comfort of your home office. As a key member of our CX team, you'll handle inquiries, resolve issues, and create memorable experiences that drive customer loyalty. Enjoy flexible scheduling, comprehensive benefits, and ongoing training in a supportive virtual environment.
What We Offer:
- 100% remote work with equipment stipend
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify opportunities for process improvements
- Participate in ongoing product training
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Typing speed 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce experience a plus)
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends