Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home office. We're seeking passionate individuals to become brand ambassadors for Fortune 500 clients in Austin's thriving tech sector. Enjoy flexible scheduling, comprehensive benefits, and ongoing career development opportunities in a fully virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95%+ data accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Participate in quarterly virtual training sessions
Qualifications
- 2+ years customer service experience in B2B or tech sector
- Proficient in CRM software (Salesforce/Zendesk)
- Typing speed of 45+ WPM with 98% accuracy
- Quiet, dedicated home office space with reliable internet
- Ability to work independently in a remote setting
- Excellent communication skills in English and Spanish (bilingual preferred)