Job Description
Join Omaha Solutions Group as a Remote Customer Service Representative and become a vital part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional experiences for our clients across the Midwest. Enjoy the flexibility of remote work while making a real impact in a dynamic, growth-oriented environment. Immediate start available!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive training and career development
- 100% remote work setup provided
- Health, dental, and vision benefits
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain case histories
- Collaborate with technical teams to resolve complex issues
- Meet or exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Nebraska residency required