Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support to valued clients from the comfort of your home office. We're seeking empathetic professionals to handle inbound/outbound inquiries, resolve issues efficiently, and elevate our customer experience. Enjoy competitive pay, comprehensive benefits, and a flexible work schedule while making a meaningful impact in Louisville's growing service sector.
Responsibilities
- Handle 50-75 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Maintain detailed CRM records with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance KPIs for resolution time and satisfaction
- Participate in ongoing product and service training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/inbound settings
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy