Job Description
Join ClientFirst Solutions as a Remote Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your North Carolina home office. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics in remote work environment
- Contribute to process improvement initiatives for customer experience
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed home internet and dedicated workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends