Job Description
Join TechFlow Solutions' award-winning customer experience team as a Remote Customer Service Representative. We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while making a meaningful impact. Our Raleigh-based team fosters growth through ongoing training and career advancement opportunities. Apply today to become part of our innovative remote workforce!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and shipping requests using CRM software
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed case documentation in Salesforce
- Identify upsell opportunities to enhance customer value
- Contribute to process improvement initiatives
- Adhere to SLA metrics and quality standards
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environment
- Strong problem-solving abilities with attention to detail
- High-speed internet connection and quiet home office
- Available to work evenings/weekends as needed
- Associates degree or equivalent experience