Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to Cleveland residents. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Our upcoming hiring event on October 20th welcomes walk-ins – no appointment needed!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process transactions and update account information accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues
- Adhere to company policies and regulatory compliance standards
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- Resident of Cleveland or surrounding area required