Job Description
Join Austin's Premier Remote Customer Service Team! ConnectCare Solutions is seeking dynamic Customer Service Representatives to deliver exceptional support from home. As a remote team member, you'll be the voice of our brand, helping customers across Austin, New York, and beyond with their inquiries. Enjoy competitive pay, comprehensive benefits, and the flexibility of 100% remote work while building your career with a company that invests in your growth.
Why Join Us?
- Work 100% remote anywhere in the US
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Monthly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product-related questions efficiently
- Document interactions in CRM systems with precise detail
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly customer satisfaction and resolution targets
- Contribute to process improvements for remote workflows
- Participate in bi-weekly virtual team meetings
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM platforms (Salesforce experience preferred)
- Exceptional verbal/written communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible hours including weekends
- Strong problem-solving and multitasking abilities
- US work authorization and reliable equipment
- Experience with remote work tools (Zoom, Slack)