Job Description
Join Boston Connect Solutions as a Remote Customer Service Representative and become an integral part of our award-winning team! We're seeking passionate individuals to deliver exceptional support from the comfort of their homes while serving Boston's vibrant community. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your growth is prioritized.
What We Offer:
- Industry-leading hourly wages with performance bonuses
- 100% remote work with flexible scheduling options
- Health insurance, 401(k) matching, and paid time off
- Ongoing training and career advancement opportunities
- State-of-the-art home office equipment provided
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in weekly team meetings and training sessions
- Maintain up-to-date knowledge of company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to type 40+ WPM with strong computer navigation
- Available to work flexible shifts including evenings/weekends
- Passion for helping Boston's diverse community thrive