Job Description
Join our award-winning remote team as a Customer Service Representative! Enjoy the flexibility of working from home while making a real impact. We're seeking passionate professionals to deliver exceptional service to our diverse client base across Detroit and New York. With competitive pay, comprehensive benefits, and career advancement opportunities, this is your chance to thrive in a dynamic virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities through consultative approaches
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience in remote/in-office settings
- Exceptional verbal/written communication skills
- Proficient with CRM platforms (Salesforce, Zendesk, or similar)
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed