Job Description
Are you a great communicator looking for a flexible career? Apex Support Solutions is currently seeking dedicated Remote Customer Service Representatives to join our growing team. Based in the Minneapolis area, you will have the unique opportunity to work from the comfort of your own home while providing top-tier support to our clients.
This is an Entry Level position, meaning no prior call center experience is necessary. We provide all the training you need to succeed. If you are ready to start a rewarding career in a dynamic environment, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and technical issues in a timely and accurate manner.
- Accurately document customer interactions, account details, and solutions in our CRM database.
- Follow established scripts and policies to ensure consistent service quality.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED is required.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.