Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking passionate individuals to support our clients across Fresno, CA, and Ohio with professionalism and empathy. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with customers
- Resolve inquiries regarding products, services, and account information
- Document interactions using CRM systems with 100% accuracy
- Collaborate with teams to escalate complex issues effectively
- Maintain performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support customers across multiple time zones (Fresno/Ohio focus)
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Experience with remote work tools (Zoom, Slack)
- Must reside in Fresno, CA or Ohio