Job Description
Join our award-winning team as a Customer Service Representative in Louisville! We're seeking motivated individuals to deliver exceptional support experiences. This immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for problem-solvers who thrive in fast-paced environments.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve issues efficiently using CRM systems and escalation protocols
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-volume environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed