Job Description
Join our award-winning customer service team! Global Connect Solutions is hosting a exclusive hiring event for Remote Customer Service Representatives based in Chicago, IL and California. As a remote CSR, you'll be the voice of our brand, delivering exceptional experiences to clients across multiple channels. Enjoy the flexibility of working from home while advancing your career in a supportive, growth-oriented environment.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Home office equipment stipend
- Clear career advancement pathways
Ready to transform your customer service career? Apply today to secure your spot at our virtual hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams on process improvements
- Participate in bi-weekly team training sessions
- Identify upsell opportunities for premium services
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional written/verbal communication skills
- High-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Associate degree or relevant certification
- Experience with SaaS products or tech support