Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and launch your career in a dynamic, supportive environment! We're hosting a hiring event for motivated individuals ready to deliver exceptional customer experiences. This role offers competitive pay, comprehensive benefits, and opportunities for growth. Perfect for those seeking weekend shift flexibility in Oakland's thriving business district. Bring your energy and join our team of dedicated professionals!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently and in a team environment
- Proficiency with CRM software and MS Office Suite
- Flexibility to work weekends and holidays
- Passion for helping others and delivering exceptional service
- Valid government-issued ID for onboarding