Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home! We're seeking dynamic professionals in Houston, TX and North Carolina to immediately join our client-facing support team. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while making a meaningful impact. No prior experience required – we provide world-class training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with cross-functional teams to improve processes
- Identify opportunities to upsell relevant products/services
- Maintain deep knowledge of company offerings and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently in a remote environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Available for flexible scheduling including evenings/weekends