Job Description
Join our award-winning team as a Remote Customer Service Representative and make an immediate impact! We're seeking empathetic professionals to deliver exceptional support to our valued clients. This fully remote position offers competitive pay, flexible scheduling, and comprehensive training. Enjoy the comfort of working from home while representing a Fortune 500 brand. Immediate openings available for qualified candidates in Michigan and Ohio!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT, AHT, and first-call resolution
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- High-speed home internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends based on business needs
- High school diploma or equivalent; college degree preferred