Job Description
Join Omaha Connect Solutions as a Remote Customer Service Representative and become the heart of our client's success! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your home office. This immediate-start position offers competitive compensation, comprehensive training, and a supportive virtual team environment. Help us redefine customer excellence while advancing your career in a growing industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution efficiency
- Document interactions in CRM systems while maintaining 100% data accuracy standards
- Resolve billing, technical, and service issues using multi-channel support protocols
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet/exceed monthly KPIs including CSAT scores, handle time, and first-contact resolution
- Participate in ongoing product training to maintain service excellence
Qualifications
- 1+ years customer service experience in remote or hybrid environments
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional written/verbal communication skills with neutral accent
- High-speed home internet (50+ Mbps) and quiet dedicated workspace
- Ability to work flexible hours including evenings/weekends as needed
- Proven problem-solving abilities with calm demeanor under pressure
- Must pass background check and drug screening