Job Description
Are you an exceptional communicator looking to make an impact from home? Apex Support Solutions is currently hiring a Remote Customer Service Representative with an Immediate Start available for candidates based in Portland, OR and New York.
We are seeking a motivated professional to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving problems for customers, this is the perfect opportunity for you. We offer competitive pay and a flexible remote work schedule.
Responsibilities
- Provide outstanding customer service via phone, email, and live chat, ensuring high satisfaction rates.
- Handle customer inquiries and resolve issues efficiently and accurately.
- Manage orders, process returns, and address billing questions with precision.
- Document all interactions and transactions in the CRM system.
- Collaborate with internal teams to escalate complex technical issues.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong written and verbal communication skills.
- Must have a reliable high-speed internet connection and a quiet home office space.
- Ability to type at least 40 WPM.
- Available to work flexible shifts, including weekends and holidays.