Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our Los Angeles-based clients! We're seeking empathetic professionals to deliver exceptional support while working from anywhere in California. Enjoy comprehensive paid training, flexible scheduling, and a collaborative remote environment. Help us transform customer experiences while advancing your career with a company that invests in your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities for premium services
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/office settings
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) a significant plus