Job Description
Join our award-winning team as a Remote Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy the flexibility of remote work while making a meaningful impact in a fast-paced, dynamic environment. Immediate openings available! Apply today to start your career journey with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for response time, resolution rate, and customer satisfaction (CSAT)
- Participate in weekly team meetings and ongoing training sessions
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in a fast-paced remote environment
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and quiet home office space
- Must be authorized to work in the United States