Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Mesa, AZ! We're seeking passionate professionals to deliver exceptional service to our global clientele. Enjoy the flexibility of working from home while making a real impact in our fast-paced tech environment.
Why Choose Apex Solutions Group?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits and 401(k) matching
- State-of-the-art home office equipment provided
- Ongoing professional development opportunities
- Vibrant remote team culture with virtual social events
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM and diagnostic tools
- Document interactions accurately in Salesforce database
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score targets
- Participate in weekly performance improvement sessions
- Contribute to knowledge base documentation
Qualifications
- 1+ years customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- US work authorization required