Job Description
Join Wichita Community Solutions as a Local Customer Service Representative and become the heart of our community engagement! We're seeking passionate individuals to deliver exceptional support to our Wichita neighbors. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment. Our upcoming hiring event on October 15th is your chance to launch a rewarding career dedicated to serving our local community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person channels
- Resolve service issues efficiently while maintaining company standards
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex customer needs
- Participate in community outreach initiatives
- Contribute to process improvement projects
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Strong empathy and cultural awareness for diverse communities
- Valid driver's license preferred