Job Description
Join our dynamic Miami-based team as a Remote Customer Service Representative and become the voice of excellence for our valued clients. This full-time, work-from-home position offers immediate start for motivated individuals passionate about delivering exceptional customer experiences. Enjoy the flexibility of remote work while representing a leading Florida-based company committed to professional growth and community impact.
Why You'll Love This Role: Competitive hourly compensation ($18-$24), comprehensive benefits package, and the opportunity to work with diverse clients across South Florida. We provide all necessary equipment and ongoing training to ensure your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case notes in Salesforce
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics for first-contact resolution and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a remote or contact center environment
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills in both English and Spanish
- High-speed home internet connection and quiet dedicated workspace
- Ability to work flexible hours including evenings and weekends as needed
- Proven problem-solving abilities with a customer-centric mindset
- Must be legally authorized to work in the United States