Job Description
Join our dynamic team as a Remote Customer Service Representative and become the voice of our New Orleans-based clients! We're seeking passionate individuals to deliver exceptional support from the comfort of their homes. Enjoy flexible scheduling, comprehensive benefits, and the opportunity to grow with a company that values local talent.
As a key member of our support ecosystem, you'll resolve inquiries with empathy and efficiency while representing iconic Louisiana businesses. Our competitive compensation package includes health insurance, retirement plans, and monthly remote work stipends.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, product, and technical issues using CRM systems
- Maintain detailed case documentation in Salesforce and Zendesk
- Collaborate with local New Orleans partners to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly training on regional products/services
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication skills with neutral-to-southern dialect awareness
- Type 40+ WPM with strong computer navigation skills
- Reliable high-speed internet and quiet home office space
- Availability to work rotating weekends/holidays
- Experience with Louisiana business culture preferred