Job Description
Join our award-winning team as a Remote Customer Service Representative based in New York! We're seeking empathetic professionals to deliver exceptional support experiences—all from the comfort of your home. With comprehensive paid training and a flexible remote-first culture, you'll build rewarding customer relationships while advancing your career in a dynamic environment.
What We Offer:
- Full remote work with NYC-based support team
- 6-week paid training program with certification
- Competitive salary + performance bonuses
- Health, dental, and vision benefits
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction
- Process orders, returns, and account modifications using Salesforce
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs: 25+ calls/day, <8 min AHT, >90% FCR
- Identify upsell opportunities through consultative selling
- Participate in bi-weekly skill-building workshops
Qualifications
- 1+ years customer service or call center experience
- Proficient in MS Office and CRM platforms
- Exceptional verbal/written communication skills
- Type 40+ WPM with 98% accuracy
- Reliable high-speed internet and quiet workspace
- Ability to work independently in remote setting
- Authorized to work in the US (no visa sponsorship)
- NYC residency preferred for on-site events