Job Description
Join ConnectSolutions Inc., a leader in customer experience innovation, as a Remote Customer Service Representative for our night shift team. This full-time work-from-home opportunity allows you to deliver exceptional support to tech clients while enjoying the flexibility of remote work. We're seeking empathetic professionals with a passion for problem-solving to join our dynamic San Jose-based team. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using CRM tools and knowledge bases
- Document all interactions accurately and maintain detailed customer records
- Collaborate with escalation teams to resolve complex customer challenges
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in remote or call-center environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and conflict resolution aptitude
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexibility to work night shifts (11 PM - 7 AM PST)