Job Description
Join our dynamic team immediately! NexusConnect Solutions is seeking passionate Night Shift Customer Service Representatives to deliver exceptional support experiences across our Cleveland, OH and Florida locations.
This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive training, and growth opportunities. As a key frontline ambassador, you'll resolve inquiries, build customer loyalty, and contribute to our mission of delivering seamless service excellence.
Why Choose Us?
- Immediate start available
- Competitive hourly pay + performance incentives
- Free parking and flexible scheduling
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path
Responsibilities
- Handle high-volume inbound/outbound customer calls, chats, and emails with empathy and efficiency
- Resolve billing, technical, and account inquiries using CRM systems (Salesforce/Zendesk)
- Document interactions accurately and maintain detailed customer records
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols (HIPAA/FERPA)
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and problem-solving abilities
- Comfortable working night shifts (11 PM - 7 AM EST)
- Ability to multitask in fast-paced environments
- Must pass background check and drug screen
- Bilingual (English/Spanish) a significant plus