Job Description
Join Our Elite Remote Team in North Carolina!
Nexus Support Services is currently seeking a highly motivated Local Customer Service Representative to join our remote workforce. In this pivotal role, you will be the friendly voice and problem-solver for our valued clientele, ensuring every interaction leaves a lasting positive impression.
Why You'll Love Working With Us:
- True Flexibility: Enjoy a fully remote setup with no commute, allowing you to work from the comfort of your North Carolina home.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour, based on your experience and skills.
- Growth Opportunities: We invest in our employees with ongoing training and clear pathways for advancement.
As a key member of our support team, you will represent the brand with integrity and professionalism. We are looking for individuals who thrive in a dynamic environment and are eager to make a difference.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints by identifying root causes and providing effective solutions.
- Accurately update and maintain customer records and account information in our CRM system.
- Escalate unresolved issues to management while providing comprehensive follow-up notes.
- Proactively identify trends in customer feedback to suggest process improvements.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in a related field is a plus.
- Must be a legal resident of North Carolina (W-2 employment).
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Previous experience in customer service or call center environments preferred.
- Strong typing skills (40+ WPM) and excellent verbal communication abilities.