Job Description
Join our award-winning team as a Remote Customer Service Representative in Oakland, CA! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy the flexibility of remote work while making a real impact in our customers' lives. All training is fully paid, with comprehensive onboarding and ongoing development opportunities. Work with cutting-edge CRM platforms in a supportive, collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce CRM with precise detail
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Maintain performance metrics including AHT and FCR
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM systems (Salesforce experience a plus)
- Excellent communication and problem-solving skills
- High-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Flexibility to work evening/weekend shifts as needed
- Valid California work authorization required