Job Description
Join our award-winning team as a Remote Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking empathetic communicators to deliver exceptional support to clients across Wichita, KS, while working fully remote from the comfort of your North Carolina home. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a collaborative virtual environment.
Why Choose Us? 🌟
- Free paid training program with certification
- 100% remote work opportunity
- Comprehensive benefits package (health/dental/vision)
- Performance-based bonuses and incentives
- Clear career growth pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue resolution
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities
- Participate in continuous training and improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Typing speed of 35+ WPM
- Background check and drug screen required