Job Description
Join GlobalConnect Solutions, an industry leader in digital transformation, as a Remote Customer Service Representative based in Raleigh, NC. We're seeking passionate individuals to deliver exceptional customer experiences while working from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and process orders using CRM systems like Salesforce
- Document interactions and maintain accurate customer records in real-time
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills and problem-solving abilities
- High-speed home internet and quiet workspace for virtual collaboration
- Ability to work independently with minimal supervision during core hours
- Customer-focused mindset with strong attention to detail
- Valid NC work authorization and reliable technology setup