Job Description
Join our award-winning team as a Remote Customer Service Representative! We're hosting an exclusive hiring event for Tampa, FL and Georgia residents to deliver exceptional support experiences. Enjoy flexible remote work, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote/in-office settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- High-speed internet and quiet home office environment
- Ability to work flexible hours including weekends
- High school diploma or equivalent required