Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become an integral part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service from the comfort of their Texas homes. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on customers' lives.
What We Offer:
- Industry-leading compensation ($18-$24/hour)
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holidays
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing product training sessions
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts (including weekends)
- Experience with Zendesk or similar CRM preferred